Guarantees

LEDVANCE guarantees

LEDVANCE is committed to the high quality of the product and the promise of durability. On OSRAM lamps, LEDVANCE luminaires and LEDVANCE electronic components operated according to LEDVANCE product and application specifications e.g. data sheets, application notes, compatibility lists, LEDVANCE is in the position to offer different up to five years based on the categories of different products.

In the event of a defect - due to a product fault - within the guarantee period from the purchase date, the purchaser will receive a replacement. The faulty product must be sent to LEDVANCE Private Limited Head Office based in Gurgaon, along with the receipt and postage paid by the sender. This guarantee does not affect the statutory rights of the purchaser. LEDVANCE reserves the right to make the final decision on the validity of any guarantee claim. Therefore, it is necessary to return the defective product(s) to LEDVANCE.


General conditions:

  • No registration needed
  • Statutory guarantee claims are not affected by this guarantee and shall apply independent from it and in parallel.
  • Guarantee claims will be handled by LEDVANCE Private Limited Head Office.
  • Usage of the products in standard normal condition as specified in product application note for each product and applicable for manufacturing defects only.

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